Shipping & Returns
What is our Satisfaction Guarantee?
We offer a 30‑day, no‑questions‑asked return policy on unused items, subject to certain restrictions related to freight reimbursement. Because batteries are classified as hazardous materials, shipping regulations may affect return eligibility and cost.
Installed batteries are not eligible for refunds. For issues with installed batteries, please contact Customer Service to initiate a warranty request.
Any credit card disputes determined to be invalid will result in all warranties being voided.
What is the Mobile Installation and Delivery Process?
You may book online, by phone, or via chat. We dispatch a technician directly to your location. In most cases, installation fees are included in the product price, with no additional charges other than applicable taxes. Mileage fees may apply only if the technician must travel a significant distance.
Most installations and deliveries are completed within approximately two hours. Availability may vary due to demand or external factors such as weather. We always strive to arrive as quickly as possible.
Once your technician is en route, you will receive a text notification with a tracking map and communication options.
What about items purchased at a retail location or delivered?
Items purchased in-store or delivered may be returned to the original purchase location within 14 days, with valid proof of purchase. Items must be unused and in saleable condition.
Refunds for credit card purchases will be issued back to the original payment method.
For delivered items, please contact us for return instructions.
What about items that were shipped?
Shipped items must be returned by mail. Depending on the situation, we may provide a prepaid return label. Please contact us with your order number and details about the item you wish to return.
All returns must include a Return Authorization Number and the item must be unused. Shipping costs are non‑refundable unless the return is due to our error (e.g., incorrect or defective item).
Refunds are typically processed within four weeks of the return shipment. This timeframe includes:
- 5–10 business days for transit back to us
- 3–5 business days for internal processing
- 5–10 business days for your bank to finalize the refund
Do you ship to Hawaii and Alaska?
We ship to all contiguous 48 states. Shipping to Alaska (AK) and Hawaii (HI) is subject to restrictions, which will be noted on the product page. Some items cannot be shipped to these locations or cannot be transported by air.
Shipping promotions apply only to the contiguous 48 states.
Shipping estimates are based on product availability and the shipping method selected. Weight‑based shipping rates follow carrier policies, and item weights are rounded up to the nearest pound.
What is the “Jumpstart Guarantee” for Mobile Delivery and Installation?
Our Jumpstart Guarantee ensures that if your vehicle does not require a battery replacement—only a charge, reset, or electrical diagnosis—we will adjust your order accordingly.
Using advanced cloud‑based testing tools, our technicians determine whether a replacement is necessary. If not, the battery is removed from the order and replaced with a Jumpstart‑Only diagnostic fee.
Will I receive a paper warranty?
No. Warranty documentation is handled digitally. To begin a warranty check for a mobile‑installed battery, simply provide your order number, name, phone number, or email.
What happens if a technician or delivery driver arrives and I am not available?
If you are not present at the time of arrival, a dispatch fee and possible mileage fee will apply. All technicians are GPS‑tracked, so we can verify arrival times.
We send SMS and email notifications with tracking maps when drivers are in transit. If your availability changes, please notify us as soon as possible. Delays may reduce the likelihood of fee refunds.
How does using an outside mechanic affect my warranty?
In most cases, having an outside mechanic inspect or service the battery will void the warranty, and refunds will not be available. This is because independent shops typically handle far fewer batteries per year and may use unauthorized testing methods.
In rare cases, we may authorize an outside shop in advance and coordinate the return of defective batteries. This must be approved before service is performed.
Why is there a fee for a warranty check on vehicle installations?
A warranty check fee covers the technician’s visit, installation review, and inspection of your vehicle’s charging system.
If the battery is found to be defective, the fee is waived entirely.
If the battery is functioning properly, the fee remains in place.